Digital Product Terms and Conditions

Your One and Only Pty Ltd

 

OVERVIEW

This Digital Product is owned and operated by Your One and Only Pty Ltd ABN 78 641 942 510 trading as Your One and Only (Your One and Only’, ‘we’, ‘our’, or ‘us’).

Please read these Terms and Conditions (‘Terms’) carefully before you purchase or otherwise access our online Digital Product, Workshop, Challenge, Masterclass (‘Digital Product’). These Terms, along with our Site Terms and Conditions and our Privacy Policy (‘the Terms’), govern your access to https://youroneandonly.com.au, including the Digital Product.

By accessing the Digital Product, you:

  1. acknowledge that you have read, and agree to comply with and be legally bound by, these Terms; and
  2. warrant that you are over 18 years of age and have the legal capacity to enter into a binding contract.

We reserve the right to modify these Terms at any time, consistent with applicable laws and principles, without notice to you. These changes will be effective as of the date we post the revised version on this Site. It is your responsibility to review these Terms prior to initial use as well as periodically throughout your use of our Digital Product. If at any time you choose not to accept these Terms, you should discontinue your use of our Digital Product.

By continuing to access this Digital Product, you are deemed to accept any future amendments to these Terms. If you are uncertain about the Terms or anything else on our Site, please don’t hesitate to contact us before completing any purchase.

 

DIGITAL PRODUCT ACCESS

You may apply to access the Digital Product by completing the application form and paying the Digital Product Fee on our Site https://youroneandonly.com.au (‘Site‘). As a condition of purchase and participation in the Digital Product, you agreed to be bound by our policies and procedures as set out in these Terms, including those incorporated by reference. You agree to provide accurate, current and complete information about yourself as requested or directed, and to promptly update this information to maintain its accuracy. We have the right to suspend or terminate your Digital Product access if we suspect that such information is inaccurate or incomplete. We also reserve the right to deny your Digital Product application for any reason.

Your access to the Digital Product commences when your application has been accepted by us, or a date specified on our Site, and you pay the price as displayed on our Site and in accordance with these Terms (‘Digital Product Fees’). Your access to the Digital Product continues until terminated under these Terms or the Digital Product is taken down. We will provide you with 30 days’ notice should we plan to take down the Digital Product. In the event we intend to close down the Digital Product, we shall provide you with 30 days notice and the ability to download applicable resources contained being the lifetime access we refer to in our promotional material.

To access the Digital Product, you may be required to create an account. In doing so, you must provide accurate information, including your name, your business name (if applicable), address, a valid email address and contact number. You must also be at least 18 years old. You agree to update this information if and when it changes. You are solely responsible for the activity that occurs on your account, so please keep your account password secure.

 

DIGITAL PRODUCT FEES

In consideration for access to the Digital Product, the Digital Product Fees can be paid in one of two ways:

One off lump sum payment of Digital Product Fees (“Full Payment Fee”); or

Equal instalment payments (“Payment Plan Fee”), applicable for tailored products.

Your preferred payment option must be selected at the time of enrolment and cannot be changed at a later date.  The total amount of the Digital Product Fees will be dependent on the payment method you select at time of enrolment.

Where you select the Full Payment Fee, you will pay the applicable amount based on the pricing tier in effect at the time of your purchase. Where you select the Payment Plan Fee, you will be charged for the initial payment at time of enrolment and all subsequent payments will be automatically charged,  on the monthly anniversary of the initial payment. The total number of payments will depend on the specific payment plan you select. Payment plan options can include:

  • 4 weekly instalments: A total of (4) payments.
  • 3 monthly instalments: A total of (3) payments.
  • 6 monthly instalments A total of (6) payments.

Where you opt for our instalment plan, you will remain responsible at all times for those payments unless you request a refund in accordance with our Refund Policy set out below.  You cannot under any circumstances cancel payments except in accordance with our Refund Policy.

Method of Payment

You authorise us to automatically charge the credit card or debit card provided at the time of enrolment for the Digital Product Fees when they are due and in accordance with these Terms.

If you choose to pay in instalments, you authorise us to automatically charge the credit card or debit card on file for any payment balances owing and agree to keep all billing information and personal information current at all times and must notify us immediately of any changes to those details.  You understand and agree that as payments are electronic, you will ensure that you have adequate funds available.

Notwithstanding any adjustments made to payment dates by any third party payment provider such as Stripe, you acknowledge and agree that payments must be made on the applicable due dates and you must do all things reasonably necessary to ensure sufficient funds are in place to ensure payments are made on the applicable due dates.

Where you fail to make payment or payment is declined for any reason, you must provide a new eligible method of payment immediately or we may suspend or revoke your access to the Digital Product. You will be liable for all outstanding payments, including third party payment provider fees, any costs incurred by us trying to recoup the outstanding Digital Product Fees such as debt collection agency costs, including any reasonable legal costs on any Digital Product Fees that remain outstanding. For the period where your access is restricted or revoked, you acknowledge and agree that we will not be liable to you for any refund of the Digital Product Fees due to a failure to pay the Digital Product Fee when due or be entitled to any extended period of access to the Digital Product due to such restriction or revocation.  You further acknowledge and agree that your obligations to continue paying the Payment Plan Fee continues for the remainder of the term of the Digital Product.

Bonuses

At the time of enrolment, we may offer individuals bonuses to sign up for the Digital Product.  You are entitled to any bonuses on offer at the time of your enrolment.  Please note that bonuses are not guaranteed to be available at all times and they may vary subject to any promotions we may have throughout the year.

REFUND AND CHARGEBACK

The Digital Product Fees are non-refundable except as required by law or at our sole discretion. We do not provide refunds simply because your situation has changed, or you have changed your mind.

We want you to be 100% happy with your purchase, and so we provide a 7 day money-back guarantee. To qualify, you must have applied your best efforts by actively participating in, and incorporating any strategies from, the Digital Product. To qualify for a refund, you must provide proof of said participation within 7 days of purchase.

 

CRITERIA FOR THE DIGITAL PRODUCT REFUND APPROVAL
1. Email us at studio@youroneandonly.com.au
2. Provide completed coursework to prove that you actively participated in the Digital Product requirements.
3. Provide any other evidence to support the results of any Digital Product work and your active participation, e.g. attendance at all organised coaching calls/participation in the community group, etc

 

We will not provide a refund where you have failed to submit your request within 14 days of purchase. If 14 days have passed, you will remain responsible for all Fees due regardless of whether you choose to complete the Digital Product.

We will inform you within 14 days of receipt of your request whether a refund is applicable. Where we have determined that a refund is due, we will organise prompt payment via our payment provider.

If we determine that your refund request is valid, your access to the Digital Product will cease and you must immediately cease using and destroy any materials provided to you in the Digital Product.

Where you have received a refund either directly from us or via a Chargeback the following will apply:

  1. If we have provided you with access to our Digital Product to a verified email address from which you have engaged with us, then you must destroy all electronic copies of any Materials downloaded by you and provide us with written confirmation to studio@youroneandonly.com.au that you will not use our Materials unless you provide payment in full for the Materials we have provided to you.
  2. If you receive the Materials and (a) do not comply with point 1 above and/or (b) use the Materials following a refund or Chargeback, we expect immediate payment upon receipt of a tax invoice from us.

Where you use our Materials and we do not receive payment, we reserve the right to recover any outstanding tax invoice through a formal debt recovery process and should this become necessary, then we will seek payment of our outstanding tax invoices including any interest on the outstanding amount.

For the purposes of these Terms of Use, “Chargeback” means the reversal of a payment in response to a request that a customer files directly with their issuing bank or payment network provider.

Nothing in these Terms is intended to modify or otherwise effect your statutory rights under consumer laws or any other applicable legislation.

DIGITAL PRODUCT ENTITLEMENTS

With your Digital Product, we may provide you with certain entitlements, including:

  • Access to all video and text-based lessons
  • Downloadable workbooks, exercises, and templates to guide your progress
  • Access to the community forum for member support and feedback
  • Bonus scripts, resources, and discounts on future workshops
  • Access to our community WhatsApp group for targeted support and networking
  • Lifetime access

If a Force Majeure event of any kind requires that any Digital Product be delayed, they will either take place in a different allowable format or be rescheduled. You will not be entitled to any compensation for the Digital Product Entitlements that are unable to proceed due to a Force Majeure event.

Guest Content

From time to time, we may also provide you with certain benefits, such as products, programs, workshops or other Digital Product, which may be provided by third parties. We do not offer any guarantees regarding these benefits, including their accuracy or quality, the duration for which they are available or that they are suitable for your purposes.

Any individual who agrees to be a interviewed as guest or contributes content in any way, transfers all intellectual property rights to us in any such interview and where assignment is not possible, will provide a non-revocable, perpetual licence to any such content.

Group Sessions

With the Digital Product, you may also be invited to participate in an online group. In order to be admitted and retain access to the group, you will be required to comply with its rules, including the rules provided by the hosting platform. If you breach the rules of the online group, your access to the group will be revoked and, depending on the severity of the breach, your access to the Digital Product may also be revoked.

WhatsApp Group

We shall provide you with access to a closed WhatsApp group (“WhatsApp Group”) as part of the Digital Product entitlements.  This WhatsApp Group will remain accessible for a period of 365 days.  We encourage all participants to be active within the WhatsApp Group and to support and encourage each other.  We require participants to comply with our WhatsApp Group rules at all times and such other directives as announced within the WhatsApp Group.  If you breach the rules of the WhatsApp Group, your access to the WhatsApp Group will be revoked and, depending on the severity of the breach, your access to the Digital Product may also be revoked.

We reserve the right to cease operating any associated online group with 7 days’ notice to you.

COMPLAINTS

We are committed to your enjoyment of and satisfaction with the Digital Product. Should you have any concerns or be dissatisfied in any way, please contact us via our email studio@youroneandonly.com.au and include:

  1. your name;
  2. the email address you used to apply for the Digital Product;
  3. details of your concern or complaint;
  4. details of what you would like us to do to resolve the matter; and
  5. copies of any relevant correspondence.

We will acknowledge your complaint within 3 business days and aim to resolve it within 14 business days. If we are unable to do so, we will explain accordingly.

You agree not to engage in any behaviour, in public or in private, that is negative or derogatory towards us, and we agree to the same. This includes (but is not limited to) communications with third parties or posting on social media.

Where a dispute cannot be resolved, it will be submitted for mediation in accordance with The Arbitrators and Mediators Australian Mediation and Conciliation Rules. Should the dispute be unable to be resolved at mediation, you agree to submit to the exclusive jurisdiction of the courts of the State or Territory where we are located.

INTELLECTUAL PROPERTY RIGHTS

As part of the Digital Product, you will have access to certain materials, including programs, workbooks, forms, templates, precedents, webinars, digital products and other content (‘Materials’). We retain ownership of all Intellectual Property Rights (including copyright) in the Digital Product and the Materials.

To the extent required for participation in the Digital Product and in consideration for the payment of the Digital Product Fees, you are granted a non-exclusive, non-transferable, single-use, limited licence to access and use the Materials for your own personal use and non-commercial use, and you agree not to:

  1. modify the Materials;
  2. copy or share the Materials or in any way cause or allow them to be copied or shared;
  3. assign or transfer your access of the Digital Product to any other person without our express written consent; or
  4. sublicense, publish, sell, or provide the Materials to, or otherwise allow them to be used by, third parties.

You must not under any circumstances remove any copyright notice, trade mark or author mark from any part of the Materials.

If you infringe our Intellectual Property Rights, we reserve the right to immediately terminate your access to the Digital Product and the Materials without refund and pursue legal remedies including an accounting of profits should you use our Digital Product and Materials for commercial purposes.  You will be liable for all costs (including reasonable legal costs) incurred due to your breach of these Terms.

For any intellectual property that you provide us with through your participation in the Digital Product (‘Participant Content’), you warrant that you are the owner of this intellectual property and indemnify us against any claim made by a third party arising out of any breach of intellectual property rights from our use of the Participant Content (including distribution for promotional purposes). By participating in the Digital Product, you grant us a non-exclusive, irrevocable, royalty-free, perpetual licence to use and reproduce your Participant Content at our discretion.

DIGITAL PRODUCT PROMOTION

Where you have provided testimonials (in any format), you acknowledge and consent that we may use these along with reference to you on our Site and social media channels, or any other avenue, for promotional and other purposes at our discretion.

You acknowledge that part of your Digital Product may include images, copy, text and recordings (in audio and/or video format) of your participation in the Digital Product, where you may feature prominently. These recordings are both for the purposes of providing the Digital Product and for us to use in our promotional material to market the Digital Product. You irrevocably consent to our use of these recordings without restriction, including but not limited to our ability to modify, publish, reproduce or distribute them at our discretion.

TERMINATION

We reserve the right to terminate your access to the Digital Product with immediate effect if:

  1. you do not pay the Digital Product Fees when due;
  2. you infringe our Intellectual Property Rights;
  3. you engage in conduct that is injurious or potentially harmful to our reputation;
  4. you disclose Confidential Information without consent;
  5. your actions are contrary to our interests;
  6. we consider that mutual trust and/or confidence no longer exists; or
  7. you fail to comply with any of the other provisions of these Terms or otherwise breach any undertaking, warranty or obligation under these Terms.

If we terminate your access to the Digital Product, we may, at our sole discretion, refund any prorated balance of the Digital Product Fee already paid by you.

CONFIDENTIALITY

You agree to respect our privacy and confidential information, which includes information relating to our business, finances, operations, marketing strategy, administration, technology, clients, customers, employees, contractors or suppliers, along with our intellectual property and other information relating to trade secrets, know-how, systems and processes. Accordingly, unless you have our prior written consent, you will keep any information we choose to share confidential. You also agree to respect the privacy and confidential information of other Digital Product participants unless you receive express written consent from such other participant. We will not disclose any information you provide except as set out in these Terms.

However, these obligations of confidentiality do not apply to any disclosure that:

  1. is for the purpose of performing the Terms or exercising a party’s right under the Terms;
  2. is required by Applicable Law; or
  3. relates to Confidential Information that is publicly available through no fault of the receiving party or its personnel, or was rightfully received from a third party without restriction or breach of any obligation of confidence.

PROHIBITED USE

In addition to any other prohibitions, you must not under any circumstances access or otherwise use the Digital Product or its content:

  1. for any unlawful purpose;
  2. if you or your business in any way competes with our business;
  3. to solicit others to perform or participate in any unlawful acts;
  4. to violate any international, federal, or state regulations, rules, laws, or local ordinances;
  5. to attempt to change, remove, or otherwise interfere with the Digital Product or any of its Materials;
  6. to infringe upon any other person’s proprietary rights; or
  7. to send any unsolicited advertising or promotional material, commonly referred to as ‘spam’.

WARRANTIES AND INDEMNITIES

We provide the Digital Product and its content on an ‘as is’ basis, and do not guarantee any specific results from your participation. Your experience will depend on your own commitment, motivation and intent to follow through. Any examples of previous participants’ experiences, including reviews, testimonials or other statements, are provided for illustrative purposes only, and are simply examples of what can be possible.

You agree that you engage in the Digital Product at your own risk.

Except as expressly permitted by law, we cannot be held liable for:

  1. any loss or damage that you may suffer as a result of your participation (including where you disclose confidential information during any group participation);
  2. your inability to participate in the Digital Product for any reason;
  3. your failure to maintain the security of your login details that enable you to access the Digital Product;
  4. the statements or conduct of any third party; or
  5. your reliance on the suggestions or recommendations of any third party or community participant.

You agree to indemnify us against any loss or damage, including legal costs, related to your breach of these Terms.

INFORMATION AND ADVICE (DISCLAIMER)

Any content or information provided in the Digital Product is of a general nature only and does not constitute professional advice. We do not purport to be legal or medical practitioners, financial advisors or any other type of licensed professional and cannot be held liable for any reliance on the information we provide through the Digital Product. No part of the Digital Product is a substitute for obtaining advice that is specific to your individual circumstances from a qualified professional. The nature of the Digital Product means that we are unable to guarantee particular results, and any examples of achieved by other Digital Product participants is a representation of potential results only. Any results achieved through your participation in the Digital Product will vary depending on a range of factors beyond our control.

You are responsible for determining whether the Digital Product is right for you. We reserve the right to terminate or suspend your access to the Digital Product at any time should we believe that it is not appropriate for you, or that further professional advice should be sought.

Any reference to other products or services, programs, Digital Products, processes or other information appearing within the Digital Product does not constitute or imply our endorsement, sponsorship or recommendation in any way.

PRIVACY POLICY

When you apply to take part in the Digital Product, and during your participation, you may be required to provide us with certain personal information (such as contact details) and sensitive information (such as information about your health or finances).

Your privacy is extremely important to us. We will only use your personal information in order to provide you with the Digital Product Entitlements and to communicate with you about the Digital Product. Where you wish to withdraw your consent from email communications, you may simply unsubscribe. Your information will be dealt with in accordance with our Privacy Policy, which is accessible here. https://youroneandonly.com.au/privacy-policy/

ELECTRONIC SIGNATURE

These Terms will become binding when you agree to these Terms, including by clicking ‘I consent’ or ‘I agree’ or similar, or by purchasing and/or using the Digital Product.

VALIDITY

Whenever possible, each provision of these Terms will be interpreted in such a manner as to be effective and valid under Applicable Law, but if any provision of these Terms is held invalid or unenforceable, the remainder of these Terms will nevertheless remain in full force and effect and the invalid or unenforceable provision will be replaced by a valid or enforceable provision.

ASSIGNMENT

You cannot assign these Terms, or otherwise deal with the benefit of them or any rights under them, without our prior written consent. We reserve the right to assign or novate the Terms, or otherwise deal with the benefit of them or rights under them, without your consent.

ENTIRE AGREEMENT

These Terms constitute our entire agreement with you about the Digital Product and supersede all previous agreements, understandings and negotiations.

GOVERNING LAW AND JURISDICTION

The performance and enforcement of these Terms will accord with the laws in force in the State or Territory in Australia where we are located as indicated on our Site. You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction.

 

Contact Details
Your One and Only Pty Ltd.
PO Box 1153, Narellan NSW 2567
E-mail: studio@youroneandonly.com.au

Last updated April 2025.