Question? We have answers.

Below, we lay down the FAQs.

We’ve listed some of the questions we get asked as a Brand Design Agency.

The general consensus is yes. In most cases, we require 50% upfront on projects. However, we do have payment options available, simply get in touch and we’ll work something out.

Lucky for you, we’re not in it for a quick buck. We genuinely want to make sure that you get what you need. This might mean that you don’t need a rebrand but in fact a slight repositioning, a messaging change, or simply a bit of a fresher upper (not as extensive). When you work with us, we aren’t just an agency you hired, we become an extension of your team. We want you to win too. So, we will always start with a discovery call to outline what problem we can solve for you, and whether you need one solved at all.

It really depends on what you are after, deadlines, the scope of work. BORING we hear you say, yeah we know, sorry. We have a stack of different packages on offer and can easily bang you up a quote, just contact us and we’ll get it done!

Yep! In fact, that’s exactly how we do it. Depending on the package you choose, we divvy up the cost into 3/4 instalments, so it doesn’t break the bank.

Of course, we can. And, rest assured we aren’t going to sell you stuff you don’t need, it’s not the YO&O way. We’re good like that.

Generally, it depends on how busy the studio is and how quickly you can give us feedback. As a rough estimate, it can take anywhere between 6 weeks to 8 months for a full brand rollout. Don’t worry though, we keep you in the loop and give you a much clearer indication if and when you choose to work with us.

As the saying goes, good things take time.

Then we say, BRING IT ONNN. We aren’t restricted by location. We’re a fully functioning remote studio, there’s a hell of a lot we can do these days digitally.

All services are listed on our services page, though if it isn’t there, simply email us and we’ll let you know.

You can check out our process page here or a brief example below.

  • We get the deposit
  • We have a chat about the direction you want to go in and how to approach it
  • We send you some design examples that we think could work
  • We begin the design concepts
  • We then work together with you so we can nail the right one
  • Once the final concept is approved, we begin creating the file types needed
  • Final payment is then due
  • All of your files will be supplied to you via email in a downloadable link
  • Show it off to the World!

Look, it happens. If the direction is similar to what we’ve already developed, it usually isn’t an issue. Though, if you head in a completely different direction we will need to charge for the additional time spent on developing that new concept.

We’re fully transparent in how we charge, we don’t like bill shock. Usually, we offer to upgrade your package, or we charge our hourly rate. If we go by the rate, we’ll discuss a set time.

On final completion, yes. Prior to that, no. All of the design concepts are rightfully owned and copyrighted to us until the final payment has been made. After that, yes, the IP will be transferred to you!

Hey, we’re all for a creative sesh. In fact, we love it. Part of our job is to flesh out different creative strategies that will help your brand grow. Simply contact us about a session here.

Yes, we do. Though before we commit, we usually do a project together to see if we’re the right fit for each other.

Why yes, yes we do. You can check it out here.